Paico Marketplace FAQ | Frequently Asked Questions

Frequently Asked Questions

Q: How to find an item?
Answer

We have a wide range of products available on Paico Marketplace.

Tip 1: If you're looking for a specific product, use the keyword search box located at the top of the site. Simply type what you are looking for.

Tip 2: If you want to explore categories, use the Shop Categories menu and browse through available product groups.

Q: What is your return policy?
Answer

Returns are accepted for eligible products within the specified return period. Items must remain unused and in original packaging.

Q: I received a defective or damaged item. Can I get a refund?
Answer

If you receive a defective product, contact the supplier through your order page to request a replacement or refund.

Q: When are returns not possible?
Answer

Returns may not be accepted if the item is used, damaged by the buyer, or if the return request is submitted after the return window.

Q: What items cannot be returned?
Answer

Certain products such as custom items, perishable goods, and hygiene products are not eligible for return.